Visit Santa Ticket Portal

FAQs / Help

I have lost my tickets, what should I do?

Please contact us at enquiries@visitsanta.co.uk and we will arrange for replacements. Proof of identity maybe required.

Can I take my own photos when we visit Santa?

Yes, you are very welcome to take your own photos throughout your visit including when meeting Santa. There will also be professional photos and some lovely photo keepsakes available for purchase.

Where is Podington, a Wyevale Garden Centre, located?

Find us at High Street, Podington, Wellingborough, Northamptonshire, NN29 7HS.

Do I need to pay for parking?

No, there is plenty of parking and it is free. 

Can I buy tickets on the day or do I need to book?

Due to the popular nature of this event, we do recommend booking online to secure your visit and to avoid disappointment. 

There will be some tickets to purchase on the day at the grotto, but this is subject to availability.

When is Santa’s Grotto open?

We are open from the 18th November and selected dates till Christmas Eve. Please see our website for details.

How much does it cost to visit Santa’s Grotto?

Tickets are £10 per child and adults are free. Tickets booked online are subject to a £1.50 booking fee per transaction.

 

 

Will Santa give my child a gift?

Yes, all paying children will receive a small early Christmas gift from Santa as part of their visit.

What do I need to bring to gain entry?

Please bring your e-tickets with you either printed or by showing your phone.

Can I cancel my booking and receive a refund?

Bookings are non-refundable; please see our Terms and & Condition’s.

Can I bring my pet?

No pets are permitted. Guide Dogs and Assistance dogs are allowed.

Are babies free?

Yes, as part of a full paying child entry, babies under the age of 1 years old, are free of charge.

Note that children under the age of 1 do not receive a gift from Santa, if you would like your child to receive a gift please choose the full paying child ticket.

Please also note that we reserve the right to request proof of age.